Our Baby Bank Helpers support families during their visit to Little Village. At one of our busy sites in Wembley (Brent), they help families choose items their children will love. Volunteers also help to sort, check and prepare gifts of pre-loved donations.
What You'll Do:
- Review details of the families booked to visit that day
- Give a warm welcome to all families as they arrive
- Help families to settle in, explain what to expect and offer a cup of tea
- Talk through our referral form to understand their situation better
- Share insight into essential items needed for young children
- Show the items available and encourage them to choose what they love
- Respond with kindness and empathy in emotionally sensitive conversations
- Share information of local activities or services which might be helpful
- Listen out for areas of additional support or concern and share with the team
- Create beautiful packages of clothes, books and toys with care
- Check donated pre-loved items, so that they’re all of gift quality
- Act in a non-judgmental, inclusive and loving way
Why You'll Love It:
Little Village makes a big difference to families with babies and young children living in poverty across London. Via our network of baby banks we pass on loved goods from one family to another – clothes, toys and equipment – so that many more babies and young children have the essential things they need to thrive.
Families either visit a Little Village hub, or items are packed with care and delivered to their home. But it doesn’t stop there. We also connect families into a wider network of support, helping them to build and extend their own ‘village’. And we raise our voices for change; sharing the stark realities of too many children’s lives in London.
What skills do I need?
What We Are Looking For:
- Ability to build trust and rapport quickly
- Compassionate communication and active listening skills
- Resilience in challenging or upsetting situations
- Able to carry out light manual tasks
About Little Village
Little Village makes a big difference to families with babies and young children living in poverty across London. Via our network of baby banks we pass on loved goods from one family to another – clothes, toys and equipment – so that many more babies and young children have the essential things they need to thrive.
Families either visit a Little Village hub, or items are packed with care and delivered to their home. But it doesn’t stop there. We also connect families into a wider network of support, helping them to build and extend their own ‘village’. And we raise our voices for change; sharing the stark realities of too many children’s lives in London.
Our values of love, solidarity, thriving and sustainability are at the heart of everything we do.
When do I need to be available?
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Details
We run an AM session 9:30am -12:30pm and a PM session 12:30pm-2:30pm Monday to Friday. We run an evening sorting and packing session on Mondays 7:00pm -9:00pm.
Where does this role take place?
