Lead Shops Volunteer

We are looking for enthusiastic and confident individuals with a positive attitude to step into the role of Lead Shops Volunteer – helping manage our shops when the Shop Manager is away. This rewarding role requires a minimum commitment of just two Sundays per month.

This is a fantastic opportunity for someone who enjoys being flexible, thrives when working independently, and values being part of a supportive team.

As a Lead Shops Volunteer, you’ll play a key part in keeping our shops running smoothly. Your leadership and organisational skills will make a real difference, ensuring that customers continue to receive the warm, welcoming experience our shops are known for.

Your responsibilities will include:

• Overseeing shop operations in the absence of the Manager or Assistant Manager

• Opening and closing the shop

• Reconciling the till at the end of the day

• Handling customer queries, including refunds and exchanges

• Supporting and motivating fellow volunteers

Training & Support:

• You’ll receive full training tailored to your role

• Ongoing guidance and support from your line manager

If you’re ready to take on a leadership role and make a positive impact, we’d love to hear from you! Please contact us at [email protected] to find out more.

Thank you for considering this opportunity to support St Luke’s Hospice – together, we can make a real difference.

What skills do I need?

What we’re looking for:

• You must be aged 18 or over

• DBS clearance (which we will provide)

• Strong communication skills

• A friendly, proactive, and approachable nature

About St Luke's Hospice

St Luke’s is a charity providing specialist end of life and palliative care to people in Harrow and Brent, enabling them to achieve the best possible quality of life. Our vision is a world where everyone with an incurable illness can access the care they need to live well, to know that their family and carers are supported, and to die with dignity in the place of their choice. All our services are provided free of charge. That is only possible because of the generous support we receive from the local community.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

Lead Shops Volunteer will help to manage our shops when the Shop Manager is away. This rewarding role requires a minimum commitment of just two Sundays per month.