Family Shop Session Volunteer

About the Role

Our baby bank provides essential items and clothing to families who need a helping hand. We want families to feel welcomed, respected, and empowered to choose the clothes and items that work best for them. As a Family Shop Session Volunteer, you’ll help us run welcoming and organised shop-style sessions, where parents and carers can select clothing and essentials for their babies in a dignified, supportive environment.

What You’ll Do

* Welcome families to the session and create a warm, friendly, and non-judgmental atmosphere.

* Support families as they browse and choose items for their babies, offering guidance if needed.

* Keep the shop space tidy, safe, and well-presented throughout the session.

* Receive, sort, and quality-check donations to ensure items are clean, safe, and suitable.

* Organise clothing rails, shelves, and displays so families can easily find what they need.

* Restock and rotate items to make sure the shop looks inviting and well supplied.

* Follow safeguarding and confidentiality policies to protect the privacy and dignity of all families.

* Provide feedback to the Baby Bank team about stock needs, session improvements, or family requests.

What You’ll Bring

* Kindness, empathy, and a non-judgmental approach.

* Good communication skills and the ability to make people feel welcome.

* An eye for organisation - from sorting baby grows by size to making displays look inviting.

* Willingness to work as part of a team.

* Reliability - families depend on us, so showing up matters.

What You’ll Gain

* The chance to make a direct, positive difference to families in your community.

* Experience in a community support setting.

* Training and ongoing support from the Baby Bank team.

* The joy of seeing parents leave with essentials they’ve chosen with care for their little ones.

Time Commitment

Sessions usually run for 3 hours, plus a little time before and after for setting up, sorting donations, and packing away. We welcome volunteers who can commit regularly (weekly/fortnightly) or on a rota.

Additional Information

* A DBS check may be required.

* Training on safeguarding, GDPR and navigating services will be provided.

* Reasonable expenses will be reimbursed.

What skills do I need?

Skills & Qualities Needed

* Warm and welcoming approach – able to put families at ease in what may be a sensitive or stressful moment.

* Good communication – listening as much as talking, being approachable, and offering help without judgment.

* Organisation – sorting donations, keeping stock in order, and helping the shop space run smoothly.

* Teamwork – happy to pitch in with other volunteers and staff to get things done together.

* Reliability – families rely on us being open and ready, so turning up and being dependable is essential.

* Practicality and initiative – spotting what needs restocking, tidying, or rearranging, and just getting on with it.

* Sensitivity and discretion – respecting privacy, keeping conversations confidential, and following safeguarding guidelines.

* Positive attitude – bringing energy, patience, and kindness to every session.

About Blossom Education Ltd

Blossom are an organisation dedicated to supporting new and expectant families

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Where does this role take place?